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State Employees Credit Union

  1. Exactly what equipment and software do I need to access SECUNM Online Banking?
  2. Is the Internet safe and secure for online banking?
  3. What should I do to maintain the security of my personal and financial information?
  4. Is online banking available all the time?
  5. How do I get a Sign-On ID and password for online banking?
  6. What type of accounts are included in SECUNM Online Banking?
  7. Can I have more than one checking account linked to SECUNM Online Banking?
  8. How current is the information presented by Online Banking?
  9. Does SECUNM Online Banking work with other accounting software (i.e., Quicken®, Quickbooks®, Money®)?
  10. What if SECUNM Online Banking goes down? Will my payments be made, will my transfers go through?
Question #1
Exactly what equipment and software do I need to access SECUNM Online Banking?

Answer:
You'll need an Internet service provider, a network connection to that provider, and browser software which supports Secure Sockets Layer. The minimum supported version levels of commonly available browsers are Microsoft's Internet Explorer 8 (not running in compatibility mode), Mozilla's Firefox 14, Apple's Safari 5, and Google's Chrome 20. The latest release version of your chosen browser is recommended.


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Question #2
Is the Internet safe and secure for online banking?

Answer:
Yes. This is a common concern with banking and commerce on the Internet. Data on the Internet is safeguarded by encryption as it moves between systems. The data residing on the Online Banking system can only be accessed by using an authorized sign-on ID and password.

Any kind of breach in the security of our systems would be a serious business issue for the credit union. Our success depends on our ability to manage these systems safely and to continue to earn your trust as our customer. Please be assured that we will take every measure possible to protect the financial information and resources that you have entrusted to us.

You can help safeguard your information and the banking systems by protecting your Sign-On ID and password. A proper combination of your Sign-On ID and password is the only way to get access into your account. Please be careful to keep this information secure.


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Question #3
What should I do to maintain the security of my personal and financial information?

Answer:
At State Employees Credit Union, we understand that security is one of our primary responsibilities. With this in mind, we have taken the necessary steps to provide our members with state-of-the-art security for their online banking transactions. Our infrastructure, coupled with the security features built into your browser and operating system, can provide you with a secure environment -- but only if you do your part. To help maintain the security of your accounts, please follow these guidelines:
  • Maintain the security of your Sign-On ID and password.
  • Protect your computer from malicious programs and intruders by running an anti-virus and spyware program.
  • Make sure you have applied the latest security patches to your web browser and operating system.
  • Protect yourself from e-mail fraud.
  • Always log out of Online Banking when you have finished viewing your information and/or making transactions. This is espicially critical if you using a public computer, such as one at the public library, or a kiosk.


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Question #4
Is online banking available all the time?

Answer:
Online banking is generally available 24 hours a day, seven days a week, 365 days a year. We occasionally have scheduled maintenance periods during which the online banking service is not available. We will post a notice online two weeks before any such scheduled maintenance. The service may also be unavailable due to unscheduled maintenance or other technical problems, but we try our best to make these interruptions as infrequent as possible.


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Question #5
How do I get a Sign-On ID and password for online banking?

Answer:
In order to sign up for SECUNM Online Banking, please contact one of our Member Service Representatives during normal business hours at 1-800-983-7328. We will collect the required information from you and set up your online account immediately. As part of this process, we will give you your Sign-On ID (which is normally your member number), and a temporary password. When you log in for the first time, the online banking system will require that you change your password. This process usually takes less than five minutes to complete.


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Question #6
What type of accounts are included in SECUNM Online Banking?

Answer:
You can access all of your State Employees Credit Union of New Mexico accounts using online banking.


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Question #7
Can I have more than one checking account linked to SECUNM Online Banking?

Answer:
Yes. You can link all of your checking accounts to SECUNM Online Banking.


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Question #8
How current is the information presented by Online Banking?

Answer:
The transactions and associated balances that are displayed by Online Banking are updated every time you log onto Online Bankling. The date and time of this update is presented on the upper right-hand corner of the Accounts Over screen.


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Question #9
Does SECUNM Online Banking work with other accounting software (i.e., Quicken® or Quickbooks®)?

Answer:
Absolutely. SECUNM Online Banking was designed to be highly compatible with these popular software products. You can access the export capability from the Reports screen. We also support Intuit's Quicken WebConnect feature. Please contact us at 1-800-983-7728 if you with this feature to be enabled on your account.


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Question #10
What if SECUNM Online Banking goes down? Will my payments be made, will my transfers go through?

Answer:
If SECUNM Online Banking and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed, prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact us to ensure your transaction request has been accepted.